FAQ

Why should I use GhostFilters?

  • Each GhostFilter is professionally designed.
  • If for some reason Snapchat rejects your filter, we will refund 100% of the cost we charged for the filter. Just forward the rejection from Snapchat to admin@ghostfilters.com.
  • None of your credit card information is stored or processed on our server. Your credit card information will be processed by Stripe.com, a leading PCI compliant credit card processor.
  • We use SSL to encrypt all data between you and us, so your details are safe.
  • We do not sell or disclose email addresses or any other information to 3rd parties.
  • We will only send you email after you purchase an item, for your records. We won't spam you constantly with offers.

How do I use my Geofilter?

Once you download the Geofilter, you will upload the filter to Snapchat at the following URL: http://geofilters.snapchat.com.

Please note that Snapchat will charge an additional fee, based upon the size and duration of the event details that you enter. The typical fee is $5 (USD).

Are Geofilters available in my country?

Geofilters are only available in the United States, United Kingdom, Canada, Austria, Saudi Arabia, and the United Arab Emirates.

What are the main things I can do to keep Snapchat from rejecting my filter?

  • Do not use hash tags
  • Use either first or last names, but not both.
  • Do not cover too much of the screen with text or graphics.

Does GhostFilters.com offer customer support?

Yes, we respond to emails in a timely fashion. Please contact us at admin@ghostfilters.com.